e911 FAQs

The VoIP 911 service that (Client) home phone provides has certain limitations relative to traditional 911 services that are available on most traditional telephone services, in that your client information is being sent over the internet rather then over a traditional phone line, meaning a different method is required to send this client information accurately.

Be prepared to confirm your location and telephone number with the operator who answers the 911 call since the operator may not have this information. It is also recommended to keep in mind who your VoIP provider is because if necessary, the central call centers can contact them in severe emergency situations. It is also encouraged to not hang up until told to do so, and to call back if you get disconnected, as immediately as possible.

VoIP 911 service may not be available during a power outage and will be unavailable during a broadband internet outage.

Keeping updated information is a way of ensuring that your location information is kept current with your VoIP service provider. Since the operator may assume that you are at the last registered address if you are not able to speak during a 911 call, this information is used to accurately connect you to the appropriate emergency response center, and subsequently the appropriate emergency response.

As a (Client) home phone user the information is easily changed by calling into the (Client) home phone call center, and or changing and resubmitting the information online.

E911 stands for Enhance 911. It is an enhanced version of the 911 emergency services, and is provided by the (Client) home phone service. When you use this service, your personal information like name and address are automatically given to your local dispatch center or Public Safety Answering Point (PSAP) over the internet.